u/Willlloo

I appreciate there are lots of these posts on here, but i’d really like some advice on how to proceed.

I opened a support ticket after buying a ‘NM’ card for €350 that came LP at best. I sent pictures to the seller who claimed that I had swapped the card and that wasn’t the card he sent. He refused to send me photos of the card beforehand and asked to communicate via Instagram not cardmarket.

He is a professional seller so I returned that card after support responded. The seller has now refused to collect the package. It got attempted to deliver but nobody was in (I got this via delivery update) & got sent back to the post office/customs. It has been there for approximately 5 weeks and he has not picked it up.

Cardmarket support told me to give him more time to pick it up and now have not responded to me in over 14 days, despite requesting various updates.

Can i escalate the support ticket? It’s now been open for nearly 9 weeks…
Can i legally report the professional seller? How do I do this?
Can i file a chargeback? I’ve never done this before

Thankyou in advance for any advice

Hi, apologies if this post comes up a lot, i’d like to know people’s opinions and where I stand as I feel like i’m going to lose out.

I purchased a NM Yu.Gi.Oh card for around €350, it was the cheapest listed by a decent amount. Previous to purchasing I asked for photos but the buyer responded that ‘photos were a waste of time’. He sent me a video with the flash on via Instagram and refused to send photos or anything else via CM, but it didn’t detail condition such as edges and corners at all like photos would due to the flash.

I receive the card and the front looks good but the back has significant corner and edge wear, I feel ‘Ex’ would be fair, just about…

I messaged the seller with the pictures and he initially demanded that I mark the item as received (assuming so he receives money) and started threatening me with lawyers, saying I switched out the card (??). The seller is a large shop but has no other cards listed anywhere near €350, just €1-10.

I have opened a support ticket with the pictures of the card but feel like I’m going to lose out here as a genuine buyer. Any experience or support would be welcomed, thankyou