Damaged neighbour car in parking lot - neighbour refusing to cooperate. Seeking advice.
Hi,
My mother (with legal driving license) hit a neighbours car head on while parking, causing damage to neighbour’s car’s front and back bumper. Realising the fault, I informed the neighbour of the same and told them that we can either:
- get it repaired from a mechanic (not authorized)
- or
- she can claim insurance and we can pay for any filing charges, plus no claim bonus lost.
After sending car to Maruti, she sent us quotation of 67k out of which insurer has confirmed to pay 30k, while 37k needs to be paid out of pocket. However I reviewed the item list and it includes items such as replacement of right door, which was no way impacted - I have the videos and even cctv footage of the incident if needed. (also confirmed this with her service representative who mentioned she asked to include those due to prior scratches on it, and that insurance guy refused for others items as well as those were not caused by damage).
On telling her that those are not caused by damage from my car, she cut the phone and is now saying she will file FIR. She has also refused to share itemized statement of what insurance approved vs did not. I’m ok to cover anything not covered by insurance such as consumables, paint etc but not a freaking door which was not damaged at all, or impacted in any way.
What are my options here? I’m still ok to go with either of above mentioned options provided no prior car damages are being clubbed here.