u/WoahhShamalama

Like many of you, I've worn converse my entire life - also like many of you I've watched the quality decline but this may be my breaking point. The plastic garbage heel shank in my converse 70 (custom by you) broke and has cut through the heel and now cuts me when I try to wear these shoes within 3 months of owning this pair. I started the warranty process 3 weeks ago, followed up, no response until I escalated the issue via their live chat. Soon after I received an email that my claim was denied with no further explanation. Bye bye converse, it's been a fun ride but you're garbage now.