Verizon customer service treats their customers horribly!
Been a customer for 18 years, 8 lines..
Purchased a new phone to replace an existing phone, it was supposed to be delivered yesterday via the pro on the go service. The phone order was flagged as fraud, although ordered via my online account. Using a cc that matched the addredd on file. Phone to be delivered in person to the same address on file. Waited all day called to check on order. Told fraud alert. Called fraud dept, This CSR started to be condescending and rude! Finally after speaking with a supervisor 45 min later was told order is released. I was expecting order. Ordered for my daughter bday
No phone showed up. After 1 hour on phone today was told shipment was changed to FedEx although zi pay for por on the go service, but get this. Was told "sorry I understand your frustration and yes we charged your cc for the phone but I can't tell you when you are going to get it! Nothing else I can do but reorder and charge you again, but don't worry you will get a refund eventually". This was a manger! Again been a customer for 18 years!