I’ve been helping a few people recently compare phone plans with AT&T, so I figured I’d offer here too.
If your current service isn’t really hitting the mark (price, coverage, phone deals, etc.), I can look at options and see if there’s anything better available. No pressure—just info if you want it.
I haven’t been a customer of Verizon Fios Service in about 10 years and three years for their wireless service. A couple months ago I signed up for Verizon Wireless and immediately started having issues with them. First, they charged me for two Apple watches went I actually ordered and paid for one. The next is their billing practices, which benefits them but not the customer. The third is their CUSTOMER SERVICE, which is the worst. They do not notate in their customer’s account what the calls are about. This in lies the problem because when I called back and spoke to another representative; I had to recount the issue that I was having all over again. Then another issue came up because the representative before didn’t tell me information that I needed to know. I am keeping the wireless service only because of the coverage, but I canceled their Fios service. I called the BBB to get help because of their new billing practices. A representative from Verizon Executive Relations Department just called. She was talking so fast and wasn’t listening because I had to repeat myself regarding the issue that I had with them more than once. She was so busy trying to go over the bill with me and explain things to me that I already knew. Towards the end I finally got frustrated. I had to literally break it down to her why I had a problem with them. I am only keeping the wireless service until I decide which cellular provider has a cheaper plan. I am so done with them.
So I decided to upgrade my Verizon mobile plan for my wife and myself. We both have iPhone 12 Max Pros fully paid off. I logged into my Verizon app to see the initial upgrade plan shown in the first set of photos. Expensive but OK. I checked how much it would cost together and decided to sleep on it. The next day I logged in to look at the plan again and the only option for ultimate unlimited includes new features. I neither asked for or can disable from the looks of it, they added things that aren’t really features. The 4K video is ridiculous. Any phone can watch 4K video. It’s not dependent on service it’s dependent on Internet, the phone screen, internet speed, and video player, etc. family plus and identity secure reads like it’s just there to steal and sell your info. No thanks. No way to get back to the original plan. How on earth can they do this? I doubt they just coincidentally decided to update their plan features from one day to the next. This is deceptive marketing. I’m fine with an expensive phone plan and hardware, but will not stand for this kind of crap. After 20 years with Verizon finally leaving. Over a $5 lie.