AITA
For context, I was wanting to switch phone companies because I've been having issues with coverage lately. I figured Verizon would be a good choice because I had heard they had great coverage in the area and some good affordable new plan options. This afternoon I went to make the switch.
I made the request to port out with my other company and everything seemed to be going fine. I got a message from them shortly after saying the port out was a success. I then went to activate my number on my new account and could not get access to my new account. I contacted customer support to see if we could get the issue resolved and this is what I was met with. Now whenever I go to try and log in I get an error message saying my account access has been restricted. What is going on? Is this normal? Please read the attached screenshots for reference. This was my conversation with customer service.