Never again, Verizon
Sharing my recent experience because I told Verizon I would :)
I had Verizon for about a year. Slow/no service in multiple places in my area. (Don't accept the welcome plan - it's the slowest plan. Slow plans should be illegal when I'M PAYING MONEY). Tried to resolve the issue and I spent multiple days calling and troubleshooting only for nothing to work. They tried to reset the tower, they reset my phone. They added a virtual SIM to my phone (I don't want that). They even bricked my phone at one point and I had to use my kids' phones to call them back. But they wouldn't let me access my account because it was a different number. I'm like, I'm an adult on this policy, please help me! To no avail. It was a nightmare of poor service, kind but helpless service agents, and ultimately no change in my service quality. I left for Mint as fast as I could and it's so much better! Never again, Verizon.