⚠️ VERIZON CUSTOMER SERVICE IS AN ABSOLUTE NIGHTMARE ⚠️
I don’t normally post rants like this, but I have never experienced such utter incompetence and lack of respect from a company in my entire life. As a loyal, long-time Verizon customer with 5 active lines on my account, you would think my business is valued. Apparently not. I have been completely stripped of my primary phone number for the last 4 days because of a massive chain of errors by their own staff.
Here is the unbelievable story of what happens when you try to do something as simple as a standard eSIM transfer with Verizon Wireless:
Day 1: It all started when I tried to transfer my eSIM from my old device to a new one. The agent on the phone clearly didn’t know what they were doing. After over 2 hours of getting nowhere, he literally told me he was going to "trick the system" to make it work by reserving my number. When that failed, he promised he would call me back the next day at 1:00 PM to fix it. He completely lied and never called.
Day 2: I had to call back into the queue. The next agent looked at my account and explained that the first representative had completely messed up and accidentally suspended my phone number while trying to "trick the system." She promised me it would take 24 hours to reactivate, and swore she would call me back the next day at 4:00 PM to ensure it was working. Guess what? Another broken promise. No callback.
Day 3 & 4: I called again today out of pure frustration. Now, a third agent tells me the system is throwing a massive error code because of the suspension, and they have to request a "full investigation" for the second time. When I rightfully demanded to be transferred to a supervisor, the agent flat-out refused, telling me that supervisors "use the same system" and won't be able to help me anyway.
For four straight days, I have been left completely without a working phone number. Did any Verizon agent offer a temporary number or an interim solution while they scrambled to fix their own mistake? No. I actually had to go out of my way to Xfinity Mobile and pay out-of-pocket for a temporary line just to stay connected to the world. To make things worse, because my number is locked up in their system errors, I can’t even port my number out to a different carrier right now!
Here is the kicker: I have recorded the entire conversation with the last three Verizon agents. All three of them are on tape explicitly admitting that the first individual completely mishandled my account and wrongfully suspended my line.
Verizon, you have failed on every single level. Your customer service value and basic respect for loyal consumers is nonexistent.
If this isn't escalated to an executive supervisor and fixed immediately, these call recordings and a formal complaint are heading straight to the Federal Communications Commission (FCC) and the Better Bureau Bureau (BBB).
Please share this, especially if you are thinking about switching to Verizon! 🛑 Verizon
#Verizon #CustomerService #ConsumerRights #VerizonWireless #TechFail