Grand prize: A broken 75" TV from Samsung Malaysia
It was not easy to win among thousands of entries in a skill-based contest. Instead of a prize, I got a massive headache and a piece of junk.
A 75" TV requires a minimum of 2 to 3 people to handle safely. Their logistic partner Skynet assigned only one single courier to deliver this giant TV 36kg 189cm to my high-floor flat using a trolley.
The TV packaging itself clearly prints a "Team Lift" safety icon.
I reported the damage to Samsung within 48 hours of delivery, explicitly stating my readiness to provide any further information required for their courier claim.
Paid online buyers get 7 working days to return damaged items.
Samsung officially denied my replacement request after one month.
Samsung declared RM2 value for a RM4,999 TV on the consignment note with no shipping insurance.
More than a month after the incident, Skynet confirmed that Samsung had not even initiated claim with them.
Reported to KPDN, MCMC, NCCC, and TTPM. Absolutely zero help.
Samsung gets the free marketing and publicity from the contest. It feels like I am the one being penalized and punished. Do they care for the safety of the worker as well?