experience with Dell's warranty that has not yet been resolved
31 days ago, on April 21st, I opened a support ticket with Dell because my laptop started freezing and showing blue screens due to DRIVER_POWER_FAILURE. I use this laptop to listen to music and check emails. I contacted Dell immediately. The technician came to my house to replace the touchpad, RAM, and motherboard, but this didn't solve the problem. I called and opened another ticket for a more detailed inspection at a service center. I opened the ticket and took the laptop in. They supposedly ordered the parts and "replaced the motherboard." I received my laptop on May 5th. The first day everything was fine until I turned off the Dell Inspiron 15 3520. That's when the problems started again: it wouldn't charge, it wouldn't turn on, it overheated, and the headphone jack emitted static so loud it was like listening to the radio. I opened another ticket on May 8th, and they replaced the motherboard again. I went to pick it up today, May 21st, and decided to bring my headphones to see if it was working. When I plugged in the headphones, I was happy because they worked, but when I played a song, it sounded like an old radio, completely distorted. The receptionist, who was incredibly heavy (over 100 kg), couldn't believe it. He plugged in some USB audio devices, and they sounded fine. Then he plugged in some others. 3.5mm and it sounded horrible, they told me to leave it so they could check it again, this is the last straw.