Constant WiFi issues at my property - seeking advice
Hello! Seeking advice from VRBO hosts.
Guest is staying in my property for 1-month and since they moved in, there have been a few WiFi outages at my property. I have Xfinity (unfortunately) and any time it's gone out I've responded to the guest immediately. The first time it happened I had an Xfinity technician out to fix it, which held for about a week, but the WiFi currently out again. My guest let me know, so I offered the Xfinity hotspot as a solution and a $10 reimbursement (the cost of the hotspot) so they could get back online immediately.
It's clear Xfinity needs to come out again and replace the wiring outside the apartment building, which will further disrupt the guest.
I am concerned this guest will leave a bad review due to the spotty WiFi and interruption during their stay. I feel completely helpless - I respond immediately, provided a viable solution, but if I were in their shoes I'd be pissed. Anyone run into this situation? The guest moves out September 12 (little less than 1-month), so it's not much longer.
Switching from Xfinity internet is not an option in my area. TYIA!