What happens now?
I’ve only sold a few things on eBay - this being my third. I’ve never had this so not sure what to do.
I sold a Jellycat on eBay, after trying on Facebook groups I thought eBay would be safer in the end.
It sold fairly quickly for £90.
Problem is they are now saying it was damaged in transit (the tag apparently got a crease).
However the person who bought mine is the husband of someone I was speaking to on Facebook. This person commented on another post she’d bought the jellycat for a significant amount cheaper than mine via another platform.
I have screenshots of them wanting to buy, iso posts which say they’re looking for it on the 14th, saying they’d found one on the 15th and mine sold on the 16th. I also have a screenshot of her profile tagged with his profile, this also shows she lives in the same area. It’s not hard to piece together what she’s doing.
However eBay have put the transaction on hold. I’ve also got this message (photo). I’ve not got the option to respond or do anything.
Do I wait it out? Do I ring eBay today? Do I stick to the facts that mine was perfect when I sent it? Will I still get my money?