Dealing with Savana and Shadowfax return nightmare (Agent keeps marking me "unavailable")
So, I recently received a parcel from Savana, didn't like it, and requested a return. They scheduled Shadowfax as the courier company to pick it up.
The problem with this particular Shadowfax agent is that he always places missed-call-style rings, giving me zero time to pick up,.and then falsely claims that I never answered or was unavailable. This isn't even the first time this has happened; he pulled the exact same stunt with my previous delivery parcels. But this time it's a return, and I actually need my refund.
It has been a week now, and I am so frustrated. I’ve been complaining everywhere and asking Savana to change my delivery agent, but I just keep getting stuck in loops with no actual answers. I even filed complaints with Shadowfax, but all they do is generate useless support tickets that go nowhere.
Now, the delivery agent doesn't even bother calling at all and just straight up marks that I was unavailable! 🥲
What do I even do at this point?