PC hasn’t reversed my funds for over 8 months
Basically, I paid my phone bill twice and to the wrong account number for Rogers.
Mistake on my end I accept that. I got 1 digit extra in that payee and paid 2 of my bills to that. Called Rogers and they said that account number doesn’t exist. The said to call my bank.
Called PC in Oct, Nov, Jan. They created a case and said someone will reach out. No one reached out about October. Someone called for the Nov complaint. No follow up after January.
I missed the call when I did get it and called back and it was sent to their stupid automated system.
They’ve created 4 different reference numbers and made me wait so long every time and all the agents don’t know jack shit.
So my money is just floating around somewhere IDK.
What do I do now??😭 should I contact the CAO or straight to Ombudsmen?