Curve blocked my card after I confirmed the transaction was legitimate. 13 days later, still no resolution.
I'm posting here to see whether anyone else has experienced something similar with Curve and whether there's any realistic way to get this escalated.
On 19 September 2026, I added my Curve Pay Card to Samsung Wallet to make a legitimate purchase on the Samsung Shop.
Curve immediately sent me a notification saying a Samsung Wallet activation had been detected and that, if the activation was mine, there was nothing to worry about. It was mine.
Shortly afterwards, however, my Curve account/card was blocked for "suspicious activity".
I contacted support immediately and confirmed that both the Samsung Wallet activation and the attempted Samsung Shop purchase were legitimate. My case was reportedly escalated to the relevant team.
Since then:
- 20 September: told the review was ongoing and the team was experiencing high volumes.
- 22 September: followed up and requested an update and restoration of access.
- 24 September: followed up again.
- 25 September: submitted a formal complaint.
- 29 September: opened another support request through "My Curve Card was Blocked by Curve Protect".
- 30 September: sent a detailed summary of the entire case and requested urgent action.
The most frustrating part is that I have repeatedly confirmed that the activity was legitimate, yet my card remains blocked.
As of today, 13 days later, I still have:
- No explanation of what specifically triggered the block.
- No timeline for resolution.
- No meaningful update from the team reviewing the case.
- No access to my Curve card.
What I've mostly received are automated acknowledgements and generic messages about high support volumes.
I understand security measures are necessary, but if a customer immediately confirms that the activity is legitimate, leaving their card blocked for nearly two weeks with no explanation seems completely unreasonable.
Has anyone here had a Curve account/card blocked for this long?
If so:
- How long did it take to get resolved?
- Is there a specific escalation route that actually works?
- Did filing a formal complaint make any difference?
At this point I'm more frustrated by the lack of communication than by the original security review itself.
Thanks for any advice or similar experiences.