Technical Issue: Tournaments Frozen / Request for Refund - IDs #290790015 and #29072153
Dear 888poker Support Team,
I am writing to report a technical issue regarding two tournaments I am currently registered in and playing.
My nickname is: negozin
As of 09:28 AM (UTC) on 16.05.2026, both tournaments have completely frozen/paused while their state remains as "Running". The tables are unresponsive, making it impossible to continue playing.
Here are the details of the affected tournaments:
- Tournament 1 ID: 290790015
- Name: $ 300 PLO Mystery Bounty 2.20
- Buy-in: $2.20
- Tournament 2 ID: 290792153
- Name: $ 300 Early PKO 2.20
- Buy-in: $2.20
Due to this technical failure on the platform's side, I am requesting a full refund of the buy-ins paid. Ideally, I would appreciate it if the compensation could be calculated proportionally based on my current chip count stack at the moment of the freeze, according to your standard cancellation policy.
I have attached a screenshot of my registration lobby showing both tournaments stuck in this state for your reference.
I look forward to your quick response and resolution.
Best regards,
negozin