

Shoutout to the amazing team at the Salt Lake City SC!
For about a week now, my 2026 R1T Dual Max was having front sensor issues. Sometimes they were fine on an hour long drive, sometimes they turned off after two minutes and never came back on. This seemingly made it impossible to change the ride height, completely disabled autonomy, and lit my dashboard up with warning lights.
Then, yesterday, a “service air suspension” warning appeared. I had scheduled a repair for July 27th–the earliest appointment I could get, but the service air suspension warning really worried me, as my partner and I are slated to hit the road today for a Yellowstone road trip.
I decided to head over to the SC to see if they could at least tell me I could limp it up to Yellowstone like this. When I got there, they were amazing. Danielle took the time–right as her lunch arrived, mind you–to check me in early and have a tech look at the truck even though I was WAY before my appointment. After ten or so minutes, she came out and said, “you have suspension codes, and I want you to be safe on your trip–let’s get you in a loaner.” Not 15 minutes later, I was driving away in a 2022 Launch Green Quad R1T, ready for my trip.
Even better: less than two hours later, Danielle called me while I was at my home office, “Hey, Alec–we got that all fixed for you!” Turns out an air line was pinched, causing the air suspension to fail at auto-leveling, which was causing all of the front sensor issues. The SLC Service Center team diagnosed and repaired the issue in less than three hours, the day before my road trip, with no appointment. It sounded like just before me, they also saved someone who was actively ON a road trip and far from home.
Feeling very lucky to have such an amazing team at this SC, and grateful for Rivian in general. I hear and read plenty about poor service experiences, but mine have been nothing short of amazing every time! Thanks, Danielle!!
PS: got to sit in the R2 while I was waiting around, in between scheduled test drives. VERY excited to get one of these in the driveway in October 🙌🏼