Encore sucks
I’m really tired of the push for card (I’m well aware it’s not going away, I’m well aware I have to deal with, I’m just venting). Especially when our district loyalty “expert” is only getting cards because the leaders and the BA’s they’ve trained are offering to reduce to the online prices even if they’re not approved. Like how are you going to personally call me and tell me I’m not trying when I’m doing everything by the book? I am the only one at a 4% ON MY OWN without any gimmick but I’m sure my whole store could be at 4% for offering sales we are literally not supposed to do. I had lost part of my team when AP fired some BA’s for offering discounts bc of the card pressure and the managers just said they knew nothing about it. I’m tired of getting threatened based on me being able to perform but my store not producing because I’m not “motivating” or “teaching” correctly. I am an AM of Service but I can only do so much when I’m up there with my cashiers and seeing them do what they’re supposed to. My peers also tell the BA’s card isn’t important so..? Of course they’re getting mixed messages and I genuinely feel unsupported and if I have to do another worksheet about why we aren’t doing great I’m going to jump off this train.