Why is Google so impossible to work with? Has anyone had any luck getting a human?
I do various side gigs pertaining to digital marketing and have had constant issues any time I help a client with Google.
One client has a small but successful service based business in Chicago that has been in operation for 10+ years. Google refuses to verify his business flagging it for fraud or deceptive content. He has no trucks with his business name, no office space, but has his registration, license, proof of past jobs, etc. We've appealed multiple times with this information and it keeps getting denied for deceptive content. I'm baffled Google just gives us a dead end here with no way to proceed.
A recent client has a small but successful service based business in the Wisconsin area. He used to have a Google Business Profile and recently hired me to make a website for him. He called me panicking after I made the website saying his GBP was gone. I told him I never noticed him having a GBP when he reached out to me, and that after I finished the site I was going to ask him if he needed help making one. He thought my website was the cause of it getting removed. Turns out some other google account was managing his business and either the account expired or removed the listing. I reached out to someone from Google Ads about restoring the GBP but haven't heard anything, so I figured while waiting we'll make our own GBP from the beginning again and figure out restoring reviews later if possible. Anyways, I went to his lot, recorded a video, he has no office but has a permanent sign, tons of equipment, trucks with his business name, we did video of showing the truck locked and unlocking/getting in with a key.
Google STILL denied this saying "the business doesn't exist".
Both of these clients will reach out to me saying they have other companies reaching out offering to help get them verified and on Google and they they "specialize" in doing so, but I keep assuring them they don't have a magic button and there's nothing they can do any different than what I've been doing, yet I'm not having any luck so they're ready to start throwing money at these other guys.
Has anyone had any luck getting ahold of anyone from Google? I just feel like I keep hitting dead ends and am left on my own.
It's just so incredibly frustrating and baffling that a company as large as Google is so absolutely impossible to get ahold of, especially while having essentially a monopoly on visibility for businesses.