u/Xehrgeizer

Image 1 — Computer repeatedly restarts when trying to boot up
Image 2 — Computer repeatedly restarts when trying to boot up
Image 3 — Computer repeatedly restarts when trying to boot up
Image 4 — Computer repeatedly restarts when trying to boot up
Image 5 — Computer repeatedly restarts when trying to boot up
Image 6 — Computer repeatedly restarts when trying to boot up
Image 7 — Computer repeatedly restarts when trying to boot up
▲ 2 r/PCHelpHub+1 crossposts

Computer repeatedly restarts when trying to boot up

My kid has an HP Victus budget gaming laptop. It has developed this issue in which it automatically restarts over and over when attempting to boot up, saying "Your device ran into a problem and needs to restart" with one of various error messages displayed at the bottom. This sometimes goes on for hours repeatedly restarting before finally booting up into Windows. The problem seems to have been getting progressively worse.

I'm attaching some images of the various error messages it spits out.

I've tried a factory reset on the computer, I've tried replacing the SSD (which I was going to do anyway for more storage), I've tried re-seating the RAM. The laptop has two RAM sticks, and I've tried booting it using only one of each of the RAM sticks at a time in case one of them was faulty. None of that has worked.

All of the diagnostics I've run have come back clean.

One other interesting observation is that if I try to open the BIOS settings, the system crashes immediately upon opening it. The system clock is frozen and I'm unable to do anything at all.

Any ideas?

u/Xehrgeizer — 5 days ago