Payroll Advice
I'll come out the gate and state the obvious after reading through the sub-Reddit here: I now know the best advice is to not use Wave for Payroll and platforms have already been switched.
BUT, still experiencing a significant issue and hoping someone in here might know how to handle it given it's been almost impossible to find someone at Wave to speak to.
Context: My wife was running her payroll through Wave and she never received her payroll direct deposit on April 16th. Here is what we do know:
- The funds left her TD business account on April 13th
- Wave says the payroll run is "complete"
- It says the amount was deposited in our bank on April 16th
- The amount was not deposited and not returned
- Her bank details are accurate and payroll had been received through Wave to our account in the past
We're now almost a month out, short almost $6000, and we're barely getting responses from their team. They basically told us it's the bank's fault and there is nothing they can do, and their system says the transaction went through. We have barely heard from them since.
Our bank, TD, has been communicating well with us the entire process saying they have no record of a payment being attempted and can't trace anything with the transaction IDs Wave is providing. They keep asking for more info from Wave but Wave are now not responding and just trying to close the ticket.
Does anyone have any advice?