Anyone have a problem with ERS via AppleCare +
I’m having the worse luck with Apple care via phone support over an iPad Pro 12.9 4th generation… first they had me sit there for weeks until I evoked consumer law. Senior advisor said my item was backordered & boom a few hours later a replacement device is magically on its way. I was skeptical & I should’ve been because they sent me not only the wrong color but a damaged iPad. So I got that replaced after then new senior advisor tells me I would have to pay for it & that she used a cs code to get that replaced as I was promised an appeasement. She straight lied because my Apple care was transferred once that device shipped out. I specified please make sure they send the right color. I get the wrong color again. After back & forth I get a senior advisor who gets a CRU approved only for consumer relations to say no. So now I’m stuck with the wrong color again & a device that lags. I took it to Apple & they gaslit me to update the software even though they seen lagging & major battery depletion. I can’t make this shit up. I did send Tim a complaint I’m not sure if that’s even a thing but I tried. Any tips would be appreciated.