19-month-old SN mattress leaking
Bought a 'C2' for a disabled family member, Full/Double size, she lives out of state. Delivered/installed 12/24.
She related to me last month it no longer holds air, I suspect either leaking bladder or pump issue. She called 'customer service', a 'tech' was sent out, (no charge "courtesy") he used different pump to inflate and left.
She was informed that a 'repair' would cost around $500; she is on SSI, any replacement parts would have NO warranty... this bed has been in use for only NINETEEN MONTHS.
Appalled to learn the warranty is now only ONE year. Our household has had two SN beds for the past 20 years, no issues.
As I live out of state, impossible for me to diagnose the exact issue or correct it. Extremely disappointed with this situation, as I bought her this bed based upon our experience, and the fact that she has chronic pain due to old spinal injury.
Any suggested remedies besides more $?