Dishonest vendor(tefuda) or hard customer? You decide 😡
TLDR Below. Full chat transcript with vendor attached as images.
Allow me to rant/warn about dealing with one of the vendors, less one with a physical store (Tefuda located at MacPherson).
Chronological timeline
Placed an order on their website on 31th July. A friend of mine placed an order for same product as well later on the same day.
My friend's product delivered on 4th Aug.
Asked for an update from vendor on 6th Aug.
11th Aug
I noticed my unit number was missing from the address details, promptly informed the vendor.
My friend informed me that her order had a tracking number in the email sent for order confirmation.
Checked with vendor for my tracking number.
Next day, asked update again. ( wanted the tracking number. )
Vendor recommends waiting for parcel to be backtrack to them.
19th Aug
Asked for updates again. (Vendor ghosted)
20th Aug (today)
Had enough of wasting my time for a simple request for the tracking number, and asked for a refund.
Vendor still unable to provide tracking number, which should exist. Or any substantial evidence that product has been shipped.
Checked with several vendors that I have engaged with, all of them mentioned there aren't any occasions where tracking number doesn't exist once its shipped.
TLDR: I placed an order on 31th July where I repeatedly asked for tracking number from the vendor after it's "shipped". Yet, they are unable to produce tracking number claiming that their system did not "register" due to incompletely address (yes my fault on this end).
Moral of the story: a physical store doesn’t necessarily mean the business is reliable.
Did they really shipped? Or did they ran out of stock? 🤔