Recognizing loyalty?
Are Bell store staff and customer service staff advised not to acknowledge loyalty or customer tenure? I have mentioned multiple times to customer service, sales and store agents that I have been a customer since 1990, and yet each time no acknowledgment. A blank stare or silence. I would at least expect “ wow that’s a long time to be a customer with any organization! Thanks for your business! Let’s see what we can do for you!”
None of that. None. What gives?
Edit: thanks to all for the responses. I’m summary It’s clear that there’s not a policy against acknowledging customer tenure, it’s just that it’s not expected/rewarded behaviour on the part of customer facing Bell employees. Furthermore, some employees believe that they are not paid enough to do so, they don’t have the loyalty scripts/discounts to respond, or, it will just result in unnecessary grief for the employee from customers.