Moldy Tortillas I was Given Yesterday, called customer support still haven’t heard back
My local spot is literally half mile from my house and I’ve never had a problem before. I stopped in after i got out of work late and didn’t get dinner yet it’s 30 min before close. I get protein cup and ask for 3 tortillas and then get chips and drink. I get home and thankfully notice the mold right away. I call the helpline they claim they’re going to email me or call. I still haven’t gotten a call or email yet over 24 hrs later. Of course local place makes it a habit of never giving you a receipt but used a chipotle gift card which still has money left so they can absolutely check my purchase. I think I deserve a refund it messed up my dinner and they’re lucky I was paying attention and caught it because i could’ve gotten really sick with all that black mold on those. How long should I wait to hear back and what should I say if they give me a problem about the receipt?