Withings Body Scan 2 always gives "Inconclusive" body composition results. Anyone else having this issue?
Hi everyone,
At this point, I am mostly posting to see if anyone else has had the same problem because I'm running out of ideas with my Withings Body Scan 2.
My Body Scan 2 refuses to complete a body composition measurement. Every single attempt ends with "Inconclusive".
The strange thing is that the other advanced measurements seem to work normally:
- Weight measurements work every time
- ECG/heart measurements work
- Nerve Health Score measurements work
The only measurement that consistently fails is body composition.
A lot of troubleshooting has already been done with Withings support, including:
- Cleaning the scale and handle electrodes
- Making sure feet are positioned correctly on the conductive strips
- Trying different grip positions
- Holding the handle both higher and lower as suggested
- Repeating measurements over multiple days
- Following all instructions provided by support
Photos have been sent to support, and more recently videos showing exactly how the measurement is performed, including stepping onto the scale and holding the handle during the scan.
The frustrating part is the amount of time spent trying to make it work. Some mornings I spent 15-20 minutes repeating measurements and adjusting my stance, and then tried again when I got home from work. After weeks of troubleshooting, I eventually gave up and am now just waiting for a response from support. In the meantime, I'm not really using the scale anymore because the main reason for buying it was the body composition feature.
The marketing videos make it look like you just step on and everything magically works. Real life hasn't been anything like that for me.
One thing I think Withings could improve is their guidance. For a flagship product, there should be clear official videos showing:
- Exactly how the feet should be placed on the conductive strips
- How high the handle should be raised
- Common mistakes that cause measurements to fail
It would also be much more useful if these demonstrations were done by average people and slightly heavier people, rather than models in ideal conditions. I'm based in Europe and I'm nowhere near the body weights that are common in some parts of the US, so it's hard to believe that body size alone should be causing issues.
At this point I'm mainly waiting to hear what support or their engineering team has to say.
Has anyone else experienced this with the Body Scan 2?
- Did body composition fail while the other measurements worked?
- Were you able to get it working eventually?
- Did Withings provide a technical explanation?
- Was it a hardware issue, software issue, or something else?
Would be interested to hear if anyone has gone through the same thing. Thanks!