My horror story
I booked a non refundable flight for me and my fiancee and then we broke up. I called the customer service line waited an hour and I told the representative the situation.
I asked if there’s any possibility they can help me. My rep put me and hold and came back saying he refunded me $100 to a trip I paid $800 for. So then I panicked cause I didn’t want the flight cancelled. I did not agree to the $100 refund. I just want to see if it’s possible for a full refund or credit and if not then I’m gonna take the L and proceed to the trip by myself. He then said that he didn’t cancel the trip yet but now he is asking for my credit card number over the phone so he can charge it again. I felt uncomfortable and I told the rep he can take the money the same they have my credit card info in the system. Then he said to secure the booking I have to give him my credit card information. When I disagree he hang up. So now i’m afraid I’m gonna lose the entire booking and $800 and probably will need another booking. 😭 any suggestion what I can do? Or just take the L? 😭
Update: I called back and spent 2 hours on the phone. Explained I did not agree for a refund and i’m not comfortable giving credit card information over the phone. Agent said she spoke to the manager and they cancelled the refund and will not cancel my booking. Thank you all!
I shouldn’t have attempted to try and ask for exemption knowing I booked non refundable ticket. 🥲 lesson learned