Looking to book Manchester to Vancouver, changing at Toronto, in July 27 - but there's nothing available, it seems, after April. Most airlines allow booking up to 12 months ahead. Is Transat different, or are they just not flying that route after April next year?
Anyone know how this little seat works out with only 2 in front of it?
Is 27K a little hack that I can have both a window seat but slip through to use the bathroom and stretch my legs when I need to without bothering the people at the side of me?
Does anyone know what these seats are at the back for Air Transit?
Don’t think I’ve seen a plane layout like this.
Hi, have flight from lga to toronto billy bishop iykyk. Got bumped to 45 min later flight to pearson. Now im will miss dinner due to delay and also way longer commute to the city. They claim no compensation due to less then 1 h delay to same destination. However, it isnt really. Is there any recourse?
I'm currently in Iceland, I already have taken my outbound flight from YUL. I need to be back 2 days before (Monday) my current flight (Wednesday) for legal reasons.
They are operating a flight that day, so that isn't the issue. The issue is that I have the Eco-budget fare. I was completely unaware of these changes before my previous, outbound flight.
My question is will they let me switch to the KEF-YUL 2 days before with the budget fare. Please let me know if you have any information of use. Thank you very much!
Got told by a phone representative that you have to pay 150$ for the plane bassinet instead of it being "first come first served" like before.
Got told that I need to pay another 150$ to select the seat near it and if my partner also wanna be near it, it's another 150$ since those are the extra leg room seats.
They also mentioned that there’s no guarantee that the staff on board will have the bassinets with them.
I asked them if I could book the bassinet only and let my kid cry for 8 hours of flying (am not gon do that) next to a stranger and their silence was eloquent.
Just logging this here if someone is looking for info on flying with a baby.
Avoid Air Transat as other companies will accomodate your family for free and be actually helpful.
My wife is travelling from Gatwick to Montreal on Saturday morning and every time we try to load the booking it says "Oops something went wrong". Been happening all day
I booked a non refundable flight for me and my fiancee and then we broke up. I called the customer service line waited an hour and I told the representative the situation.
I asked if there’s any possibility they can help me. My rep put me and hold and came back saying he refunded me $100 to a trip I paid $800 for. So then I panicked cause I didn’t want the flight cancelled. I did not agree to the $100 refund. I just want to see if it’s possible for a full refund or credit and if not then I’m gonna take the L and proceed to the trip by myself. He then said that he didn’t cancel the trip yet but now he is asking for my credit card number over the phone so he can charge it again. I felt uncomfortable and I told the rep he can take the money the same they have my credit card info in the system. Then he said to secure the booking I have to give him my credit card information. When I disagree he hang up. So now i’m afraid I’m gonna lose the entire booking and $800 and probably will need another booking. 😭 any suggestion what I can do? Or just take the L? 😭
Update: I called back and spent 2 hours on the phone. Explained I did not agree for a refund and i’m not comfortable giving credit card information over the phone. Agent said she spoke to the manager and they cancelled the refund and will not cancel my booking. Thank you all!
I shouldn’t have attempted to try and ask for exemption knowing I booked non refundable ticket. 🥲 lesson learned
Flew back from Europe to Canada last week. Just prior to check in was told my bid for club class was accepted, credit card charged and seats assigned. Later that day I was told my club class upgrade was reversed and they refunded my credit card. What would cause this to happen ?
Did someone pay full fare for the club class?
($3000 cad one way)
Did someone have a higher bid ? Or perhaps someone was offered instant upgrade at check in ?
I know the bid is not guaranteed as their email stated “Please note that this availability may change at any time until boarding. In case of cancellation, you will be refunded for your upgrade bid.”
I just want to know what was the likely sequence of events so I can try and have a more successful bid in the future.
Thanks !
I have been trying to contact Air Transat to request a special meals for my wife for our flights from London to Toronto this month and the process is awful. I have tried calling several times with queues over 2 hours and the line dropping repeatedly and having to try again. The my booking page just has meal selection greyed out. I have tried contacting customer support via email with no response. There was no option to choose when booking, if I had know this would be this bad when booking I would of used someone else.
Rant over
Edit: on suggestion from a comment I tried contacting them via Facebook messenger and they managed to sort it out in 5 minutes!