Buyer claiming item is counterfeit
18 days ago I sold an authentic Coach bag that I myself had purchased from the coach store. I had all pictures of hardware, tags, stitching, including sending the buyer tons of additional photos. I did not have the original receipt (who does really), and the buyer was aware and okay with this. Today, she made a claim that she took it to the Coach Store and they told her it was a fake and wants a refund. Well apparently, Coach stores don’t even offer requests to authenticate, so that is a lie. She provided no proof of this apparent visit as well. I replied to the dispute with all of the original photos and conversation between the buyer and I, including the Coach policy on them not authenticating. What should I do? I bought 2 bags during that visit and sold the other to another buyer, who confirmed it was perfect and authentic. So I straight up know she is lying. She is trying to use my lack of receipt to prove counterfeit. I am so pissed. And what has she sold on her Depop? Coach bags.