u/Zarpoid

Edit:

Thank you for everyone who replied to the original post. I've redacted it as it is no longer relevant.

As it turns out, RAV had sent the item completely lacking the correct export documents. It would have never arrived.

After a LOT of chasing them, they finally agreed to send a replacement.

This was absurdly stressful, and would almost certainly not have occured without persistence - their default line was "wait", despite me discovering the issue was their own and no amount of waiting would have solved the problem.

Still, I'm glad they took ownership and are making things good.

Hopefully this time they get the paperwork right.