damaged opinion ?
got this at 5pm today but by the time i got home and set it up it was 7:30 so i couldn’t return, they don’t open till 10 tomorrow. it’s basically the whole screen, id understand it if was the sides due to mounting errors but the whole screen ? i had it face up the whole car ride home and only set it face down on the bet to put mounting bases.should i ask for an exchange or would a refund maybe be easier
update: i had to work so my mom and uncle went this morning, they said they were pretty stand off ish and didn’t want to budge saying there were finger prints on the tv and what so ever, but after some extensive “communication?” my uncle explained how the damage was basically on the whole screen top to bottom side to side besides the center. They even tried to argue that the top was damaged because of how I opened the box, saying i probably pulled it out from the top and then mounted from the sides to damage it that much(I ripped the sides to open the box flat with the tv standing, never pulled it out since i know they’re delicate). After about 20-30 minutes they were able to swap it out but they basically forced them to buy the insurance for $160. Still being a $700 tv i was pretty nervous. I’ll just go swap it for a new one in a year, make the most of my money f best buy.