Crusher ANC 2 Bluetooth headphones keep disconnecting randomly
THE ISSUE: My headphones keep will occasionally disconnect anywhere between every 15 minutes or every 12 hours on my OMEN HP PC. The span of time is inconsistent but it was not a problem for 6 days until I reset my PC recently and it started happening again. The audio will disconnect and I will check my bluetooth setting. It will say "connected" but not "connected mic, audio" which is what it normally says. I will hear the "disconnected" voice come through my headphones 10-30 seconds after I notice the audio cut out. Sometimes (not always) the video I am watching when this happens will buffer for 10-30 seconds as well (not dissimilar to when wi-fi cuts out) but will unbuffer and resume in silence afterwards. Eventually (as late as 2-4 minutes later) the bluetooth device notification will update to "disconnected". When I re-pair the bluetooth on my device, sometimes it says "can't connect" in red text or other times it says "connected" but the audio still isn't working - I will sometimes hear the "pairing" voice in my headphones multiple times while it says "connected" and no amount of waiting or re-clicking "disconnect/connect" button in the bluetooth device manager works so I have to turn my headphones off and on until it does (which may take 1 to 8 attempts to resolve).
WHAT I'VE DONE SO FAR:
- I have testing the headphones on a laptop and android phone and neither device has any issues. It's just my OMEN PC
- I have uninstalled and reinstalled each bluetooth driver and restarted my computer.
- I have checked for updates for bluetooth drivers
- I have checked any drivers that can be installed for my computer on HP's official website
- I unchecked the "allow computer to turn off the device to save power" option
- I ran a windows bluetooth troubleshoot to fix "check bluetooth radio status"
- I restarted bluetooth support service under services.msc
- I went to the Troubleshoot Bluetooth problems in Windows section of "Get Help" to run automated diagnostics to try solving your Bluetooth problem and followed every troubleshooting recommendation (even if already listed above)
WHAT HAS WORKED:
- Nothing.
Please read everything so that you don't give me help with something I have already tried. If there was a troubleshooting step I forgot to mention I will add it in an edit as help comes in.