Headphonezone Customer Service
I have 2 IEM's that I use, Tangzu Wan'er Sg sage green and Moondrop Chu II, bought both of them from headphonezone. I have read a lot of complaints about them and I always used to disagree with them and there weren't enough positive reviews as people only tend to talk about bad experiences that they faced with a product or company. I bought my Tangzu Wan'er Sg back in May 2024 and I used it every single day, the wire got damaged due to wear and tear issues and I contacted the customer service and they asked me to send them the earphones and they would check it out. I was skeptical but I did it and I got a completely brand new earphones fully replaced on their end after a week. But then, I managed to damage this new one that they replaced again and they arranged for a pick up and replaced it with another brand new one. They replaced my earphones twice, with fully brand new earphones. And I have not had any issues with them ever since.
Then I bought my second set of iem's from them because I had such a pleasant experience back in October 2025. I again managed to damage my earphones after using it rigorously for a few months and I contacted them and they asked me to send it to them and they replaced the damaged cable for free of cost. After a couple of months, I think about 2-3 months, the left side of my earphones stopped working properly, so I contacted them again, and they arranged for a pick-up and I sent it to them and they fixed it and sent it back. While I was unpacking my newly fixed earphones which I so longed for in the time period I didn't have it, I was greeted with an unpleasant surprise, the pull tab on my earphones box, it got damaged, which led to the cover art being damaged and torn off. I wrote back to them, and they deeply regretted it and have said that they will be sending me a new box if they have one available and I was satisfied with it because I did use the box on display and a replacement box would suffice. But today, I got a call, and I got a parcel, it was from IGP, they do surprises and gift deliveries and stuff here and they called me and informed me that I had a cake under my name. I was confused. I declined it thinking they got the wrong number but he told me my address so obviously it was someone who knew me. He delivered it, I got a cake, a card and an extremely pleasant surprise, it was a gift from headphonze to make up for damaging my IEM's box. WOW.
I have never seen a customer service of this sort ever. Like who does this. Extremely fabulous customer service.
Thank you Headphonezone