u/Zestyclose_Garlic819

I received a Brio 500 in the mail which was completely smashed up. I've been trying to get it refunded or replaced for nearly a month. I contacted them immediately, they opened an investigation two days after I contacted them which they said would take 7-14 days. It's now been 24 days. The original person dealing with the support ticket has stopped responding. I have been calling and trying to escalate it and waiting for a call back and nothing is happening and no-one I speak to can help. It's absolutely ridiculous. I love logitech products but I won't be buying from them again. Support ticket: 17571922