u/Zippy9765

Hello all!

My boyfriend has a SONY XAV-AX3000

It’s wired CarPlay

We both have a brand new iPhone 17 each

We got a belkin USB A to C, 3.1, 10gbps cable 1m

My phone works fine. Plug it in and it works right away no issue
Plug my boyfriends phone in and we get the message “USB device is not supported”
Again. We have the exact same phone

We tried to reset all settings on boyfriends phone and factory reset the head unit

Any suggestions? He is loosing his mind