u/Zubat0603

Yes I put in the MagicOS flair. I am blaming the OS

Basically, outer screen touch functions DO NOT WORK suddenly. No physical damage happened prior this, just suddenly stopped working. Oddly works when using the "use main camera for selfies." After cache reset it suddenly doesn't work even. Is this how unstable the updates are?

I am sure it is not a loose cable because why was I still able to use it in a short span of time (mentioned above).

Release an emergency fix, or allow customers to download stock ROM. I am not dropping ~PhP 12k for an unsure fix because your service center does not know if changing the front screen itself will solve the issue.

Just gonna add some extra bits:

• MagicOS 10 seems to be less stable than the previous iteration, having some apps freeze (MoveIt, for example)
• Performance seems to be slower overall, even though performance improvements were stated. Phone heats up faster
• Battery also started draining faster than previous iteration