u/_Burnsy_

Hi, I was wondering if anyone could tell me whether the games claimed from the PlayStation Plus Collection back from 2020-2022 were permanent. Ive been going through some older games in my library as of recently and noticed that I’ve been locked out of The Last Guardian and can no longer download it from my library. It now says I have to purchase it.
I contacted support via call and was told that some ps plus games expire after 2 years and that there is nothing that they can do. Is that true? I thought that claiming these 19 games from the collection at the time meant they were permanently available as long as I was subscribed to ps plus. I even checked an old blog post from 2020 and it also says that they are permanently available as long as you are subscribed after claiming them. I even have the transaction number and emailed receipt from when I claimed it.