“Some metal shavings are fine” - HELP!
I have a 2023 Nissan Rogue and am in desperate need of some advice.
Back in June of 2026 I had some recall repair done, including the infamous engine bearing failure. Fast forward to last week. My engine begins making a knocking noise at idle. It sounds like a rock is ping ponging around the engine. After some research I grow concerned that the recall work wasn’t done properly, so I bring it to the dealership.
They take a look and in the oil pan they find two metal shavings but say “it’s only 2 pieces, it’s fine.” I don’t know much about cars, but I know that metal in your oil pan is a death sentence. I bring my concern to the service manager and he tells me they spoke to Nissan and showed them pictures, and were told it’s fine. I again pushed saying it is my understanding that metal of any kind in your oil pan is not okay, but especially with a 2023 Rogue. I express further concern that the recall work was not done right and he says not to worry. They find that the transmission mount needs to be replaced and a bushing is leaking oil.
Jump ahead to today. I pick up my car and ahead home. Once home, I let it idle for a moment and it is still making that same sound, but now it’s louder. I call the dealership they tell me to bring it back, so I do. Oddly enough, the paperwork they gave me said there was no debris in the oil pan despite what they told me. Now I have a loaner and I’m waiting to hear from them tomorrow.
I think I’m getting the run around from the dealership and for whatever reason they do not want to admit the bearings are bad and the engine needs to be replaced. The car only has 68,000 miles and I know Nissan extended the warranty on the 2023 Rogues to 120,000 miles because the recalls didn’t always fix the issue.
I call the Nissan consumer affairs line and they tell me they are going to investigate and call me tomorrow.
My question is, what do I do if they tell me this is not related to the recall when it obviously is? I shelled out $1600 and don’t have more money to sink into this car. If I sell it, I won’t have enough for a down payment on a decent car based on what I owe on it, so that’s not an option either. I know in my gut they are being dishonest. I feel they aren’t taking my concerns seriously and I just don’t know what to do next. Advice? TYIA