Refill - process help please
Need some help and I know this group will quickly have my answers.
Husband & I are both needing to submit refill requests. I used a link from a recent chat message and it went through pretty seamlessly, though I wasn't charged the expected $75 so not sure if it really went through properly?
Husband tried same link from the message in his app and gets an entirely different experience, looks like it's just going to charge him $75 but he didn't get the form to complete about preferences and such.
Even looking on the main website at the descriptions of when to use which portal doesn't seem to clear things up for me.
Help please?