How is their setup so bad?
So Tfiber just installed in our area starting last year. We got set up 3 months ago and we have had 15 outages since we got them. Most of them last several hours to all day. We have had 6 outages in the past 9 days. Most of them being all day. I understand that new lines can have some issues, but this is truly insane. I called yesterday and got their retention team to "say" that they could get me a backup 5G gateway for when this happened and they said they'd send me an email and then nothing. I don't want to go back to Spectrum but this is impressively bad. Others have said that it gets better over time but if anything it's gotten worse. Like I said, we've gotten 6 in the past 9 days.
I work from home, and I can get by by using a hotspot from my phone, but that's not ideal, and I'm kind of running out of data on it.
Dayton, OH area