r/tfiber

It’s been out since around 3AM. Callers are being told the main data hub for NC was vandalized last night and they’re giving ETAs from noon to 5:30PM today.

I’m down in Colorado Springs, have been since 4pm yesterday.

I’ve had more outages in the 3 weeks with TFiber than the last 3-4 years with Quantum…

Hey guys. T-Mobile dug their line a year ago but now it’s operational and I have my install next Tuesday. I was wondering if there was anything I should ask the installer (Tillman) that will make the process better or the connection better. Can I ask for a static IP address at this time? Do you think he would set up my own gateway instead of the one they provide? Any advice will be greatly appreciated. Thank you.

I run fiber for a lot of companies and I’m always seeing people complaining about internet outage and I would advise to get a cheap back up carrier to use. I’m saying that to say as fiber becomes more and more prevalent and different companies run lines for fiber there will be cut lines, downed lines and also times where major outages will happen if you work from home I would advise having a backup source most work from home companies have it in their policy to Make sure you have coverage at all times. I have people stopping me while my guys and I work because they assume I’m the reason for their internet being out.

I'm a new customer that ordered a 2Gbps Fiber internet plan. On the day of my installation appointment (Aug. 4th), I had 3 sets of technicians come out. One for trenching, one to setup the outdoor box, and one to setup the ONT and router.

Unfortunately no one at my home was able to answer the door for the last technician, so I had to reschedule the final part of the installation. I recieved a call from the local technicians to schedule the rest of the installation and we agreed to have it completed the next morning (Aug. 5th).

Later in the same day, a tmobile rep called for the same reasons, to reschedule the install. I explained that the installation was already scheduled and the reschedule was unnecessary. They insisted that I schedule another appointment for a different day(Aug. 10th, today) as their system showed no availablity for next morning. I asked if it would be ok to schedule the appointment with tmobile, and cancel if the technicians completed the install the next day. The rep agreed.

On Aug. 5th, the install was completed and the internet was working as expected, full 2Gbps down and up. However, roughly 3 hours later the internet stopped working and the "PON" light on the nokia router turned red. I thought their may have been physical damage somewhere in the included fiber optic cable, but nothing stood out.

I immediately called tfiber support and explained the issues I was experiencing. The rep I spoke to was confused given that on their system they only see an installation scheduled for the 10th. The rep then suggested the issue might stem from a conflict between their scheduling system and the activation status of my internet, rather than physical damage. A ticket was then created with no timeline on a resolution, other than "an update or call back within 72 hours to see if the issue has been resolved." I contacted customer support again to see if maybe I could get a ticket number and check back if they dont call back. I recieved one by a different agent and was told that the "investigation has been escalated."

It's Aug. 10th now and I just received an email congratulating me on my new service, but I still have no internet. I called again today to explain the situation again, and pretty much received the same answer, "we're still investigating it." This time, however, there was an attempt to schedule an appointment for Aug. 13th with a technician to check the physical line in and outside the home for damage. Unfortunately there was another issue where they could not make the appointment for me in their system, for whatever reason.

Now I'm waiting for an update on a possible technician appointment, as well as any resolution to their backend issues regarding my original installation.

Sifi Networks is my local fiber provider

Has anyone had any similar experiences with their installation? Is this likely an issue with sifi networks, or a lack of coordination between local providers?

Hello anyone in Florida has experience how they will run fiber or what equipment and materials they will use ,my area is in Port Saint Lucie is going to have it soon.

hello! i just switched to t fiber from xfinity this weekend, and was wondering how i can check the status of my fiber/network stats? i downloaded the t-life app and cant find it anywhere after logging in with my new ID.

we were issued the calix router if that makes a difference. i’m used to going on the xfinity app to see how my internet functions so i figured it would be similar but i guess it is not!

thanks in advance!

So Tfiber just installed in our area starting last year. We got set up 3 months ago and we have had 15 outages since we got them. Most of them last several hours to all day. We have had 6 outages in the past 9 days. Most of them being all day. I understand that new lines can have some issues, but this is truly insane. I called yesterday and got their retention team to "say" that they could get me a backup 5G gateway for when this happened and they said they'd send me an email and then nothing. I don't want to go back to Spectrum but this is impressively bad. Others have said that it gets better over time but if anything it's gotten worse. Like I said, we've gotten 6 in the past 9 days.

I work from home, and I can get by by using a hotspot from my phone, but that's not ideal, and I'm kind of running out of data on it.

Dayton, OH area

Eeero TMobile fiber internet been down for a few hours. Anyone else having a similar experience today

Around feb 2026 digging began in my neighborhood. It got to my street and as they were using the missile to get under my driveway. They hit a water pipe and had to destroy a chunk of my driveway to be able to fix it. Told me they’d put gravel today and come pour concrete eventually. They came to throw down grass seed after 2-3 months after my neighbor called them. She said she told them about my driveway and told me to call them as well. I pushed it aside thinking they’ll come eventually. Finally decided to call 7/24. Got a ticket number tmo260724105830leo. Told me to call back if I didn’t hear back after 10 days. Called today and was told this ticket number doesn’t exist. Got a new ticket number and was told I’d receive a call within 48 hours. Cross my fingers it gets fixed.