u/abhinayism

I requested a credit limit enhancement from Slice. Their Escalation Desk first asked me to submit recent payslips, stating that they would review them and proceed based on applicable eligibility criteria. I submitted them. Later, they asked for three months of my salary account bank statements for further assessment, which I also provided. I was then repeatedly told that my request was still under review for several weeks. Today, Slice finally told me that the credit limit is based on internal criteria and cannot be increased upon request. I am confused about why they requested my financial documents and kept my request under review if an enhancement could not actually be processed upon request. Has anyone faced something similar with Slice? Would this be worth escalating to the RBI Ombudsman as a deficiency in service?