u/acidout

hi all, need help with p2p access after changing new router

i already triied these

1. reboot the nvr
2. set dns to 8.8.8.8
3. pressing fix button and all pings are replied by dns and dev.hik-connect.com
4. disable and enable platform access
5. already allowed all required port on firewall (fortigate)

non of these are fixing the issue, what possibly wrong or i missed? thanks