▲ 19 r/BYDAU
Refusing manufacturer's defect claim and charging for it
My T Box is dead. I took the car to the dealership for them to check it, and I reported to them that the volume controller on the console is not acting similarly to the one on the steering wheel. It's very laggy and not responsive.
The dealership accepted the T Box as a manufacturer defect but refused the volume controller, so it's not covered by the warranty and will cost me $1,127. I told them it was like that since the beginning.
They said they suspect debris between the scroll and the housing. They have contacted BYD, and BYD refused the claim that it's a manufacturer's defect, citing that it cannot be proved.
What are my options?
u/akkadaya — 3 days ago