I opened my first dispute 11 months ago and have heard nothing back except that it will take 90-180 days to process. Just opened 3 more disputes this week. As best I can tell this is an issue with Fedex not CBP, because no other carriers are applying tariffs to shipments with the same HTS code.
As a shop that does a lot of business on Discogs, we have multiple devices that are logged in to our account. In October 2025 I changed my account password. The next day I noticed several devices had not been logged out after the password change. I searched the site documentation but couldn't find any relevant information or any way to force all account sessions to reset.
I created a support request asking staff to please immediately reset all sessions but was instead directed to an account management page I'd never seen before: accounts.discogs.com. That page contains 2FA setup info and a button labeled "log out" described as "This will log you out of your dashboard and expire all sessions," but it didn't work, I clicked it and all devices with the old password were still logged in to my account. I was told to wait 24 hours to see if it worked; it did not work. Staff said they could not manually reset my sessions. I checked back in periodically over the next few weeks but at some point they closed my support ticket with the problem still unaddressed.
Now, 6 months later they've finally fixed the bug and I was able to reset all active sessions and force devices to log out. Maybe in another 10 years they'll have employee accounts with granular access permissions so we don't all have to share one account.