Charges for Disconnection notice, Ontario
I am in Ontario. I just learned that when my hydro company sends a disconnection notice they charge 46.50 for "delivery of the notice" which is sent via email. The company forgot to read our meter for 8 months, leaving me struggling to catch up. I was approved for assistance but it did not cover the full amount.
Last week I got a disconnection notice with a payment due of 75$, plus the 46.50 fee. I paid it that day, called and confirmed.
Today I got a call stating I'd be disconnected two days from now. They said I didn't pay enough to stop disconnection, even though I had paid what they asked. They also charged another 46.50 fee. The employee said they charge that fee every week going forward until the entire balance is paid in full. That won't be for a few weeks, when I get paid.
Is it legal for electric companies to charge a fee for sending a disconnection notice? The collections part of the company is not located in Canada and I've asked repeatedly to speak to someone higher who can explain the fees to me, and every time they hang up on me.