"No one has ever told me that before"
I'm not sure what's in the air recently but I have been having many difficult operators. Whether it's pool inspections or food inspections, I seem to be getting a lot of "nobody ever told me that" or "the last inspector never said that this was a problem", and just generally argumentative operators when it comes to violations or obtaining corrective action.
My typical calm but firm response of "I don't know what happened before, I wasn't there. But I am here now and right now it's not in compliance etc" doesnt seem to be working well. People continue to dispute things and try to go around me to my manager? Luckily my manager is supportive, but I want to get to a point where I can be the one to handle these situations without them having to become involved.
What are some responses or skills that have helped you all in this aspect?