G7 Pro 8K AimLabs came with crooked joystick and the distributor blocked me instead
I bought a G7 Pro 8K Aimlabs through the official Indonesian distributor store of GameSir products via Shopee. Upon receiving the product and unboxing it, I noticed that the right joystick was tilted, it was taller on one side and leaning to the other. I contacted the seller (GameSir Authorized Distributor) to ask whether they can do an exchange. They said that I should just send the controller back, and they’ll do a full refund.
Return was done using Shopee, but upon receiving my returned product, they dispute the claim and that made me receive back my crooked controller. I have also now seen that they have blocked me from their store, not allowing any sort of contact to them.
Very disappointed in how GameSir react and responded to a customer issue. Although they are great controllers, I just dont feel anymore in purchasing GameSir products, if the response to an issue is by blocking the consumer.
My last hope is the 1st Party Gamesir support, really hope you can make right of this.