u/angelrawc

Hi, I was supposed to receive my second dose of Kwikpen and I can’t find the package. The tracking on UPS said delivered with a blurry picture showing two different boxes but it looks like they kept it outside of my building so it was either stolen or never dropped.

I have filed a claim with UPS and emailed them. I left two messages on the Ro website and also a separate email but it looks like they will answer me in 3 business days. I have asked my building if they can check the camera footage but I would need to file a police report for that.

Is there a customer service I can call? I don’t understand how I am paying 149$ subscription monthly and no one is answering me and there is no number I can call.

Thank you.